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Assessment and Feedback

After you have completed your buying process and you have had a chance to set up your machine and start using it, take some time to reflect back on the buying process, and the PC itself. Was your experience with the vendor pleasant or painful? Would you use them again? How about the PC itself? Is it a good unit or merely adequate? Would you buy another product from this PC maker? It's a good idea to do this while the experience is fresh in your mind, and make mental notes for the next time you need to make a purchase.

It's also a good idea to provide feedback to others on your experience. You may have used research tools or web sites, such as the ones I discuss in this section on vendor research, in choosing the company you eventually bought from. You may also have used research methods to decide what manufacturer to buy from. If so, it is a courteous gesture to provide feedback to others who may be considering the vendor and/or manufacturer you used.

For example, if you made use of www.ResellerRatings.com for example, why not rate the vendor you used so that others can have the benefit of your experience? Or if you bought based on recommendations on a Usenet newsgroup, following up with a "here's how it turned out" posting will be a helpful and kind thank you to those who took the time to advise you.

Always remember to be factual and objective when providing feedback; it makes you appear professional and causes your opinion to be taken more seriously. This is true even if the experience was a bad one--conveying anger in a calm way allows the focus to remain where it belongs: on the vendor or manufacturer.

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